Introduction

In this bit I set out details of the delivery methods, delivery time and charges that apply to orders for my products made through my website.

 

Shipping and timeframes 

I will post your print to you within 7-10 working days, provided the item is available. If you choose something that’s a custom item, I will create the piece for you. This may take up to 5 weeks depending on the time needed to create and print, before shipping.. 

If your delivery address is outside of the United Kingdom mainland, all items are delivered using Royal Mail International Tracked and Signed. Delivery times outside the UK will vary.

 

Shipping charges 

UK shipping is free. 

 

International orders for countries outside the UK are subject to a postage fee and your print may be subject to customs duty charges. This is a tax that you may have to pay for importing foreign goods into your country of residence.  For current rates I recommend getting in touch with your local customs department, as you are responsible for these costs.

 

Geographical limitations 

There are some countries that I may not be able to deliver to. Please check before ordering.

 

Shipping and signatures

All deliveries must be received in person at the delivery address. If you order more than one print, you may be required to sign for your package.

 

Shipping issues 

If you experience any problems with a delivery, please contact me using the contact form.

 

You must ensure that the delivery address is correct and that someone will be available to accept delivery or collect your item from another secure post location, within the required timeframe before the item is returned.

 

A suggested list of the situations where a failure to deliver will be your fault is set out below:

(a) you provided the wrong address for delivery;
(b) there is a mistake in the address for delivery that was provided;
(c) there was no person available at the address to accept delivery and provide a signature.

 

If delivery or collection is not possible and the item is returned to me, I will resend but unfortunately postage costs will need to be paid before I send out again.

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Returns

You must contact me before returning any item.  

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You can return your item within 14 days, in the original packaging.

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If an item is unfortunately damaged in transit or faulty, I will replace it for you, where possible. All items must be returned via a fully insured delivery service.

 

I (Andy Dickenson) am not responsible for the delivery costs of returned items or for lost or damaged items whilst in transit.

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Please contact me within 14 days of receipt to begin the return process.

 

Bespoke (made to order) items are non-returnable.

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Customs and import charges

Due to the UK leaving the EU, you may have to pay any necessary customs, import fees, and taxes when your art print arrives. These import charges are generally based on the item's price, weight, dimensions, and country of origin, as well as any taxes, duties, and fees added by your country. 

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All other countries outside the UK will already have to pay customs and import charges.

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As a customer of Scramber23, it’s your responsibility to check which customs and import charges may apply, and to pay them; so, it's a good idea to check with your country's customs office for more specific details